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Built for integrating with
Zapier
Shopify
Gorgias
Zendesk
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AI Customer service that goes beyond automation, built for intentional brands
We are an AI powered customer service platform that automates up to 80% of customer conversations, reduces operational costs by 50%, and accelerates response times by 300%, without losing the human touch. Created for brands that scale intentionally and prioritize long-term customer relationships.
Trusted by 10+ partners in the industry
Benefits
Efficiency is powerful, meaning makes it sustainable
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Automate up to 80% of tickets
Tickets related to order tracking, refunds, returns, and product quality, so your team can focus on complex and meaningful customer interactions.
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Scale without friction
Grow your business effortlessly, without pressuring your customer service team or hiring additional agents.
Cut costs by at least 50%
Reduce customer service costs by at least 50%, creating financial space to invest in quality, experience, and long term growth.
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Strengthen brand trust
Deliver consistent, accurate responses that customers can rely on as your business grows.
Faster response times
Replyer responds to customer inquiries 95% faster than human agents, ensuring all customers feel acknowledged & receive a reply within 10 minutes.
4× faster ticket resolution
Significantly reduce resolution times, improving operational efficiency while helping customers feel supported and building long term relationships.
24/7 available support
Our Client Success Manager is available to assist with all support related needs, ensuring continuity and peace of mind as you scale.
Seamless EMS integration
Effortlessly connect Replyer with your preferred email service provider, including Gorgias and Zendesk.
Comparison
Why AI customer service enables sustainable growth
Category
Human CS team
AI Customer Service
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Response Time
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Average response time of 12 hours
95% faster – responds in under 10 minutes
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Availability
Limited to business hours and working days
Available 24/7
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Scalability
Hiring and training needed to scale
Instantly scalable without additional hiring
Accuracy
Agents may make reading and spelling errors
99% accuracy with minimal errors
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Issue resolution
Most tickets resolved within 3 days
Resolves issues within 24 hours
Productivity
Handles 20–25 emails per hour
Manages unlimited conversations
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Management effort
More volume requires more staff & supervision
More volume doesn't require more effort
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Cost efficiency
Average agent costs: €25–30 gross per hour
Only costs €0.44 per automated message
Category
Response Time
Availability
Scalability
Accuracy
Issue resolution
Productivity
Management effort
Cost efficiency
Human Customer Service Team
Average response time of 12 hours
Limited to business hours and working days
Hiring and training needed to scale
Agents may make reading and spelling errors
Most tickets resolved within 3 days
Handles 20–25 emails per hour
More volume requires more staff & supervision
Average agent costs: €25–30 gross per hour
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AI Customer Service
95% faster – responds in under 10 minutes
Available 24/7
Instantly scalable without additional hiring
99% accuracy with minimal errors
Resolves issues within 24 hours
Manages unlimited conversations
More volume doesn't require more effort
Only costs €0.44 per automated message
Scale with intention and build lasting customer relationships
Automate up to 80% of customer support, reduce response times by up to 300% and cut costs by at least 50%, while keeping customer experience at the center.
Case studies
Discover the results of other growing brands
Click and select a client to reveal their results
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Case study
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1/3/2025
-
1/4/25
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ROI Summary
Monthly Store Revenue
-
Annual Cost Savings
-
Cost-to-Revenue Ratio
-
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Monthly Replyer usage
Processed Emails
-
Replyer Cost
-
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Operational gains
Weekly Hours Saved
-
Automation Rate
-
Select...
13/2/2025
-
12/2/25
ROI Summary
Monthly Store Revenue
€3M
Annual Cost Savings
€100k-€200k
Cost-to-Revenue Ratio
0.013%
Monthly Replyer usage
Processed Emails
32378
Replyer Cost
€3630
Operational gains
Weekly Hours Saved
412.0 (10,1 FTE)
Automation Rate
49.9%
Max
21/12/2024
-
21/1/25
ROI Summary
Monthly Store Revenue
€80k
Annual Cost Savings
€2k-€4k
Cost-to-Revenue Ratio
0.41%
Monthly Replyer usage
Processed Emails
1113
Replyer Cost
€313
Operational gains
Weekly Hours Saved
12.0 (0,25 FTE)
Automation Rate
59.9%
Sam
2/3/2025
-
2/4/25
ROI Summary
Monthly Store Revenue
€38k
Annual Cost Savings
€1.2k-€2.4k
Cost-to-Revenue Ratio
0.36%
Monthly Replyer usage
Processed Emails
646
Replyer Cost
€180
Operational gains
Weekly Hours Saved
7.0 (0,17 FTE)
Automation Rate
63.2%
Job
8/10/2024
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7/11/24
ROI Summary
Monthly Store Revenue
€54k
Annual Cost Savings
€2.86k-€5.5k
Cost-to-Revenue Ratio
0.48%
Monthly Replyer usage
Processed Emails
880
Replyer Cost
€264
Operational gains
Weekly Hours Saved
11.0 (0,27 FTE)
Automation Rate
63.4%
Moreno
12/12/2024
-
11/1/25
ROI Summary
Monthly Store Revenue
€335k
Annual Cost Savings
€12k-€24k
Cost-to-Revenue Ratio
0.29%
Monthly Replyer usage
Processed Emails
3839
Replyer Cost
€669
Operational gains
Weekly Hours Saved
48.0 (1.1 FTE)
Automation Rate
68.2%
Robin
11/12/2024
-
9/1/25
ROI Summary
Monthly Store Revenue
€1.1M
Annual Cost Savings
€50k-€100k
Cost-to-Revenue Ratio
0.15%
Monthly Replyer usage
Processed Emails
15512
Replyer Cost
€1706
Operational gains
Weekly Hours Saved
200.0 (5 FTE)
Automation Rate
65.5%
Djamilla
5/2/2025
-
6/3/25
ROI Summary
Monthly Store Revenue
€254k
Annual Cost Savings
€7.8k-€15.6k
Cost-to-Revenue Ratio
0.28%
Monthly Replyer usage
Processed Emails
2592
Replyer Cost
€725
Operational gains
Weekly Hours Saved
32.5 (0,9 FTE)
Automation Rate
57.7%
Ronald
2/1/2025
-
3/3/25
ROI Summary
Monthly Store Revenue
€150k
Annual Cost Savings
€6k-€12k
Cost-to-Revenue Ratio
0.39%
Monthly Replyer usage
Processed Emails
2124
Replyer Cost
€595
Operational gains
Weekly Hours Saved
25.0 (0,6 FTE)
Automation Rate
50.1%
Colin
2/7/2024
-
1/8/24
ROI Summary
Monthly Store Revenue
€90k
Annual Cost Savings
€5k-€10k
Cost-to-Revenue Ratio
0.56%
Monthly Replyer usage
Processed Emails
1913
Replyer Cost
€507
Operational gains
Weekly Hours Saved
20.0 (0,5 FTE)
Automation Rate
65.1%
Bob
9/10/2024
-
9/11/24
ROI Summary
Monthly Store Revenue
€300k
Annual Cost Savings
€16.5k-€32.3k
Cost-to-Revenue Ratio
0.025%
Monthly Replyer usage
Processed Emails
4569
Replyer Cost
€776
Operational gains
Weekly Hours Saved
56.0 (1,1 FTE)
Automation Rate
44.5%
Samuel
4/7/2024
-
5/5/25
ROI Summary
Monthly Store Revenue
€955k
Annual Cost Savings
€35k-66k
Cost-to-Revenue Ratio
0.011%
Monthly Replyer usage
Processed Emails
10274
Replyer Cost
€1130
Operational gains
Weekly Hours Saved
128.0 (3 FTE)
Automation Rate
49.9%
Kylian And Kevin
4.8/5
★★★★★
Based on 20+ reviews
★★★★★
Great service and fast communication, they really think along with you, even with general questions. Highly recommended!
★★★★★
The AI in the current store is working perfectly.
★★★★★
I am definitely satisfied, everything can continue as it is now. 👍
★★★★★
All is looking good, I'll review it again once the amount of automated responses is higher.
★★★★★
The service has been good thus far.
★★★★★
The AI responses already look good, and I try to fine-tune them where necessary. So far, everything is going great! I will check the responses again tomorrow and adjust if needed.
★★★★★
So far, very satisfied! Nothing to complain about!
★★★★★
Great service and fast communication, they really think along with you, even with general questions. Highly recommended!
★★★★★
So far, everything is going well and can definitely continue like this!
★★★★★
Super thanks! Everything is going well for me just the way it is now.
★★★★★
The AI responses already look good, and I try to fine-tune them where necessary. So far, everything is going great! I will check the responses again tomorrow and adjust if needed.
★★★★★
So far, very satisfied! Nothing to complain about!
Process
Automate your customer service within 24h in 5 simple steps
Create an account
Sign up with a username and password to create your account.
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Connect Your Email Management System
Choose Gorgias or Zendesk as your primary customer support platform.
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Submit Your Shopify API Keys
Connect Replyer to your store by providing the API keys. This enables tracking and access to customer information.
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Upload Your SOP
Your Standard Operating Procedure (SOP) guides the AI on how to handle customer inquiries exactly as you prefer.
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Turn on Automation
Once you’re happy with the responses, activate automation and let AI support your customers with consistency and care.
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Need support?
Get help from our live chat support or
What is Replyer’s philosophy on AI and customer relationships?
What kind of businesses is Replyer not designed for?
Which platforms do you support?
Who is Replyer for?
What types of customer service conversations can Replyer automate?
What is Replyer AI?
What happens if Replyer is not sure how to respond?
Is Replyer suitable for e-commerce in general?
How much does Replyer cost?
How does Replyer work?
How accurate is the AI?
Do I need technical skills to use Replyer?
Do you offer a free trial?
Can Replyer handle multiple languages?
Can someone help me onboard my store?
Can I modify AI responses or update the SOP whenever I want?
Are there long term contracts?
FAQ
What people usually ask
Browser per category
Is Replyer suitable for your business?
Is Replyer suitable for e-commerce in general?
Who is Replyer for?
What kind of businesses is Replyer not designed for?
How Replyer works
Can Replyer handle multiple languages?
How accurate is the AI?
How does Replyer work?
What is Replyer AI?
What types of customer service conversations can Replyer automate?
Human touch & control
Can I modify AI responses or update the SOP whenever I want?
What happens if Replyer is not sure how to respond?
What is Replyer’s philosophy on AI and customer relationships?
Pricing, setup & integrations
Are there long term contracts?
Can someone help me onboard my store?
Do you offer a free trial?
Do I need technical skills to use Replyer?
How much does Replyer cost?
Which platforms do you support?
Our philosophy
We believe growth should be intentional, human, and built to last
We build technology for companies that believe growth works best when it’s aligned from within. By automating the repetitive and protecting what’s human, we create space for clarity, flow, and conscious scale. Because sustainable growth begins with intention, not pressure.
Discover more about Replyer
