About

Our story & team

Curious about why we created Replyer and who's behind the team? Discover it all here.
The Replyer story

Building on the rocks, not on the sand

Group picture of the Replyer team

E-commerce is a world of opportunity—a fast-moving industry where entrepreneurs scale at breakneck speed. But what happens when that growth outpaces the foundation? Too often, we’ve seen businesses rocket to success, only to crumble under the weight of poor customer service infrastructure. The backend—the very core of customer satisfaction—gets neglected, leading to lost trust, inefficiencies, and revenue leakage.

This is where Replyer AI was born. With years of experience in e-commerce and customer service, we saw firsthand how broken the system was. We lived through the frustrations of flooded inboxes, unresolved disputes, and the constant strain of hiring and training teams that couldn’t keep up. The market was missing something crucial: a solution that made scaling not just easier but sustainable.

Replyer AI was built to fix what goes wrong when businesses scale too fast. Our AI-powered customer service automation ensures that as your business grows, your foundation remains unshakable—like building on rock instead of sand.

We designed Replyer AI to be more than just a tool; it’s a profit-boosting, trust-building, scalability-enhancing powerhouse.

  • Self-Servicing Backend: Seamlessly integrate Replyer AI with your mailing platform (Gorgias, Zendesk, etc.) within minutes.
  • Tailored for E-Commerce: Designed specifically for e-commerce and dropshipping businesses.
  • Battle-Tested AI: Trained on millions of customer interactions, ensuring accurate, context-aware responses.
  • Unmatched Efficiency: Automate up to 80% of emails, cut customer service costs by 50%, and scale without breaking.

At Replyer AI, we don’t believe in growth at all costs—we believe in growth done right. Our mission is simple: to redefine customer experience and backend operations for e-commerce entrepreneurs, making them faster, smarter, and more resilient than ever.

Your business deserves a foundation that lasts. Let Replyer AI build it with you

Making ecommerce and dropshipping sustainable trough improving the after sales customer service experience

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Our values

The 5R’s from Replyer

Our results

Track record

500+
Stores succesfully automated
150M
In topline client revenue
+1M
Messages automated
Our team

Meet the Replyer team

CEO & Co-founder
Dominique

Dominique excels in strategizing and bridge-building, ensuring the company's short- and long-term vision is guarded and achieved.

Co-founder & CMO
Jesper

Jesper is our talented connector between supply and demand, knowing whom to connect with and when to be at the right place.

General Manager
Naomi

The heart of the company, ensuring smooth operations and that nothing passes unnoticed.

Head of Finance
Asow

Responsible for analyzing and managing financial risks to ensure financial stability.

All Round Developer
Cael

Oversees Replyer’s performance to ensure optimal results for our clients.

AI Developer
Dan

Ensures smooth onboarding for clients and maintains high-quality AI-driven automation.

Finance & Quality Officer
Indy

Ensures that all quality standards are met on a daily basis.

Client Success Manager
Thomas

With a background in nursing, Thomas is a true caretaker, ensuring clients receive the best support.

Client Success Manager
Mateo

With various technical skills Mateo is making sure clients are heard, understood and helped whenever there is support needed.